PRIVACY AND SECURITY POLICY

1. COOKIE DESCRIPTION PRIVACY AND SECURITY POLICY

The following information regarding our Privacy Policy reflects the commitment of CARMEN MARÍA REAL PERERA (hereinafter Astrotouristing) to maintain and guarantee secure business relationships by protecting personal data and ensuring the right to privacy of each user of our services. In this document, we explain how we use the personal data of users of the website and our services.

2. DEFINITION OF PERSONAL DATA

"Personal Data" means any information concerning an identified or identifiable natural person. This includes, among other things, name, surname, postal and email address, as well as telephone number or financial information.

3. PROCESSING AND PURPOSES OF COLLECTED DATA

Any personal data you provide when visiting our website will be processed in accordance with data protection regulations and will only be collected, processed, and used for lawful, legitimate, and informed purposes. Therefore, we detail all the purposes for which Astrotouristing, as the data controller, uses personal data:

Data provided during user registration:

• Purposes: All data collected during the registration process will be used to grant access to the website's services, carry out requested electronic contracts, and send commercial information via electronic means.

• Legal basis: The legal basis for processing the data lies in the execution of pre-contractual and contractual measures.

• Retention periods: The data will be kept for as long as the user has an active account and, if the user deletes the account, for the period necessary to comply with applicable legal obligations, such as, but not limited to, tax obligations.

Data provided through contact forms:

• Purpose: To respond to inquiries and send commercial information, as well as to add users who have contacted us via email to our mailing list.

• Legal basis: The legal basis for processing the data lies in the execution of the requested pre-contractual measures, in addition to the consent given by accepting this data processing policy.

• Retention periods: The data will be kept for as long as necessary to fulfill the request and/or until the newsletter subscription is cancelled.

Astrotouristing will inform all users that the collection of certain personal data is not mandatory, except in the fields where otherwise indicated. However, failure to provide such data may prevent Astrotouristing from providing all services linked to such data, releasing us from all liability for the non-provision or incomplete provision of these services.

It is the user's responsibility to provide truthful data and keep it updated. Therefore, Astrotouristing reserves the right to exclude from its services and cancel the service of any user who has provided false data, without prejudice to any other legal action that may be taken. 

4. DISCLOSURE OF YOUR PERSONAL DATA TO THIRD PARTIES

Your personal data will not be disclosed to any third party, except to the suppliers necessary for processing sales.

If it becomes necessary to disclose your information to another third party or supplier, your consent will be requested.

5. SECURITY OF YOUR PERSONAL DATA

Astrotouristing is particularly concerned with ensuring the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented technical and organizational security measures to prevent any loss or unauthorized use by third parties.

6. INFORMATION ON THE USE OF COOKIES

Simply visiting this website or using Astrotouristing's services does not automatically register any personal data that identifies a user. However, we inform you that "cookies" are used during browsing of the Website. These are small data files generated on the user's computer that allow us to obtain the following analytical information:

1. The date and time of access to the Website, allowing us to know the times of highest traffic and make the necessary adjustments to avoid saturation problems during peak hours.

2. The number of daily visitors to each section, allowing us to identify the most successful areas and increase and improve their content, so that users obtain a more satisfactory result and the content design is improved.

3. The date and time of the user's last visit to the Website for analytical and statistical studies on website usage.

4. Security elements involved in controlling access to restricted areas. For more information, please visit our cookie policy.

7. USER RIGHTS 

All users may exercise any of the rights granted by data protection regulations, such as the rights of access, rectification, restriction of processing, erasure, data portability, and objection, by writing to Astrotouristing, located at C/Carpintero, 1-A, Puerto de la Cruz (Tenerife, Canary Islands, Spain), or by sending an email to info@astrotouristing.com If desired, a complaint may be filed with the Spanish Data Protection Agency.

8. PROCEDURES FOR WITHDRAWING CONSENT 

Any user may withdraw their consent, for example, by objecting to the use of their information for advertising purposes, market research, or customer satisfaction surveys. This revocation can be carried out at any time (without retroactive effect). To do so, you must send an email to info@astrotouristing.com

If you wish to revoke your consent to receive commercial communications by email, you can also do so from that email by clicking on the link included and following the instructions provided.

9. CHANGES TO THE PRIVACY POLICY 

Our Privacy Policy may be updated due to legal changes and requirements, as well as improvements and changes in how we offer and provide our services and application features. Therefore, we recommend that you visit and review our Privacy Policy periodically to stay informed of any updates. If these changes relate to the consent you have previously given, you will receive a separate notification requesting your renewed consent.

If you have any questions or concerns about our Privacy Policy while reading it, or if you wish to exercise any rights or actions related to your personal data, please contact us at the following email address: info@astrotouristing.com